Frequently asked questions

1. What types of cleaning services do you offer?

We offer a variety of cleaning services, including residential and commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialized eco-friendly cleaning options. We customize our services to meet each client’s unique needs.

2. Are your cleaning products safe for kids and pets?

Yes, we prioritize safety and sustainability. We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and anyone with sensitivities.

3. Do I need to be home during the cleaning?

Not at all! It’s up to you. Many clients provide access instructions so we can clean while they’re out. If you’re comfortable, our team will follow your directions to ensure you return to a spotless space.

4. How do you ensure quality and trustworthiness?

Our cleaning staff is carefully selected, background-checked, and trained to deliver high standards of service. We also conduct regular quality checks to ensure we meet your expectations. If you’re ever unsatisfied, we’ll make it right.

5. What areas do you serve?

We proudly serve [Your Area] and surrounding regions. Please reach out if you’re unsure whether we serve your location.

6. How do I book a cleaning service?

Booking with us is easy! You can call us directly at [Your Phone Number], fill out the contact form on our website, or email us at [Your Email Address]. Our team will get in touch to confirm the details.

7. Do you bring your own cleaning supplies and equipment?

Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you’d like us to use, please let us know, and we’ll be happy to accommodate.

8. What if I need to reschedule or cancel my cleaning appointment?

We understand that plans change. We simply ask for at least 24 hours' notice if you need to reschedule or cancel to avoid any cancellation fees.

9. Do you offer discounts for regular services?

Yes, we offer discounts for clients who schedule regular cleanings, such as weekly, bi-weekly, or monthly. Contact us to discuss our available packages.

10. How can I prepare for your arrival?

We handle all the cleaning, but tidying up any personal items beforehand allows us to focus more on cleaning and less on organizing. Other than that, we’ll take care of everything!

11. What is included in a standard cleaning?

Our standard cleaning covers all essential areas, including dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more. We can adjust our checklist based on your specific preferences.

12. How do you handle COVID-19 precautions?

We follow strict health and safety protocols, including mask-wearing, hand hygiene, and thorough cleaning of equipment. We take extra precautions to ensure a safe, clean environment for both our clients and team members.

If you have any other questions, feel free to reach out to us at [Your Contact Information]. We’re here to help and make your experience as smooth as possible!